Privacy Policy
Your privacy matters to us. This policy explains how we collect, use, and protect your personal information.
Likana Safaris Uganda ("Likana Safaris", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.
By using our website or booking our services, you consent to the data practices described in this policy. If you disagree with any part of this policy, please discontinue use of our services.
Who We Are
Likana Safaris Uganda is a licensed East African tour operator based in Kampala, Uganda. We provide safari planning, booking, and travel services for destinations across Uganda, Rwanda, Tanzania, and Kenya.
Data Controller: Likana Safaris Uganda
Address: P.O Box 111940, Kyaliwajjala-Namugongo Road, Kampala, Uganda
Email: info@likanasafarisuganda.com
Phone: +256(0)704 873 378
Information We Collect
Information You Provide Directly
- Name, email address, phone number
- Nationality, passport details (for permit and visa purposes)
- Travel dates, destination preferences, and group composition
- Payment information (processed securely via Pesapal — we do not store card details)
- Dietary requirements, medical conditions relevant to travel safety
- Messages, enquiries, and feedback submitted through our contact forms or booking chat
Information Collected Automatically
- IP address and browser type
- Pages visited and time spent on our website
- Referring website and search terms
- Device and operating system information
- Cookie data (see Section 5)
Information from Third Parties
- Social login data if you register via Google OAuth
- Payment confirmation data from Pesapal
How We Use Your Data
We use your personal information for the following purposes:
- Booking & Service Delivery: To process bookings, arrange permits, coordinate accommodations and transfers, and deliver your safari experience.
- Communication: To respond to your enquiries, send booking confirmations, itinerary updates, invoices, and important travel information.
- Payment Processing: To generate and manage invoices and process payments through secure third-party gateways.
- Account Management: To create and manage your customer portal account.
- Service Improvement: To analyse how our website is used and improve our services.
- Legal Compliance: To comply with applicable laws, regulations, and government requests.
- Marketing (with consent): To send promotional content, safari inspiration, and newsletters — only where you have opted in.
Data Security
We implement robust security measures to protect your personal data, including:
- HTTPS/SSL encryption for all data transmitted to and from our website
- Secure, hashed password storage
- CSRF (Cross-Site Request Forgery) protection on all forms
- Access controls limiting who within our organisation can access your data
- Regular security reviews and updates
No method of internet transmission is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:
- Booking records: Retained for 7 years for legal and accounting compliance
- Account data: Retained while your account is active, plus 2 years after deletion request
- Marketing preferences: Until you unsubscribe or withdraw consent
- Enquiry data: 2 years from the date of enquiry if no booking is made
You may request deletion of your personal data at any time (subject to legal retention requirements).
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
Access
Request a copy of the data we hold about you.
Rectification
Request correction of inaccurate or incomplete data.
Erasure
Request deletion of your personal data (where legally permissible).
Portability
Receive your data in a structured, machine-readable format.
Objection
Object to processing for direct marketing purposes at any time.
Withdraw Consent
Withdraw any consent you have given us at any time.
To exercise any of these rights, contact us at info@likanasafarisuganda.com. We will respond within 30 days.
Third-Party Links
Our website may contain links to third-party websites (including partner lodges, travel guides, and social media platforms). We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies. This Privacy Policy applies solely to information collected by Likana Safaris.
Children's Privacy
Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child without appropriate consent, please contact us immediately and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of significant changes by posting the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our services after changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Likana Safaris Uganda
P.O Box 111940, Kyaliwajjala-Namugongo Road, Kampala, Uganda
Email: info@likanasafarisuganda.com
Phone: +256(0)704 873 378